Request Support
Tell us about the problem so we can determine whether Remote Support is the right solution.
1CLICKFIX REMOTE SUPPORT
Secure Remote Computer Help From Your Home
Professional remote IT support for Windows computers, email, software, printers, security concerns, and everyday home technology issues.
Get professional assistance without waiting for an on-site visit. Every Remote Support session requires your approval, uses a unique one-time session code, and lets you watch the work being completed on your screen in real time.
YOUR PRIVACY & SECURITY COME FIRST
Your Computer. Your Permission.
Allowing someone to remotely access your computer requires trust. Your privacy, security, and control remain priorities throughout the support process.
A connection cannot begin until you approve it, and each support appointment requires a new one-time authorization.
SECURE • APPROVED • TEMPORARY
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Customer-Approved Access
You approve the connection before access begins.
02
Session Ends Securely
The connection closes when support is finished.
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One-Time Session Codes
A new secure code is used for each appointment.
04
Plain-Language Support
We explain the work without unnecessary jargon.
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Watch Everything Live
See what is happening directly on your screen.
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No Permanent Access
No permanent remote connection is left behind.
SECURE REMOTE SUPPORT
Professional Help From Home
CONVENIENT. SECURE. PROFESSIONAL.
Get Professional IT Help Without Leaving Home
Remote Support allows many software, Windows, Microsoft 365, email, printer, security, and everyday computer problems to be diagnosed and resolved securely over the internet.
You remain present and in control throughout the session. You can see the work being completed, ask questions as we go, and end the session when support is complete.
01
Fast Assistance
Get support without waiting for travel.
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Watch the Work
See what is happening on your screen.
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Customer Approved
You authorize access before we connect.
04
Temporary Access
No permanent remote access is left behind.
ALREADY HAVE AN APPOINTMENT?
Join Your 1ClickFix Remote Support Session
Use the secure one-time session code provided by 1ClickFix Home IT Solutions and enter your name to begin your scheduled Remote Support session.
Start Remote Support Session →
What happens next?
The secure RemotePC HelpDesk page will open. Enter your session code and your name, then select the option to join the session.
One-Time Code
Unique to the appointment
Your Approval
Required before access
Watch Live
Follow the work on screen
No Permanent Access
Session access ends securely
REMOTE SUPPORT PRICING
Simple, Transparent Pricing
Remote Support is billed according to the time needed to diagnose and resolve the issue.
STARTING RATE
$45
First 30 Minutes
Professional Remote Support for the first 30 minutes of your appointment.
ADDITIONAL TIME
$20
Each Additional 15 Minutes
Additional support time is billed in 15-minute increments.
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No travel fees
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No waiting for an on-site appointment
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No hidden charges
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Professional support from home
What if remote support is not enough?
If the issue requires physical repair, replacement parts, or an in-home visit, we will explain the recommended next steps before any additional service is scheduled.
BEFORE WE CONNECT
Our Remote Support Process Is Simple & Secure
A simple, transparent process from the first click to the final handshake.
Receive Your Secure Session Code
You receive a unique one-time code for your scheduled Remote Support appointment.
Approve the Connection
Approve the secure connection request before remote access begins.
Watch the Work
Follow the troubleshooting and repair process directly on your screen.
Session Ends Securely
When the work is finished, the connection closes and the session ends.
Nothing Left Behind
The temporary support application is removed and permanent access is not left installed.
GREAT FOR REMOTE SUPPORT
Schedule Remote Support
→
Remote Support Is Ideal For
Microsoft 365 Support
Windows Troubleshooting
Outlook & Email Issues
Slow Computers
Software Installation & Configuration
Printer & Scanner Problems
Virus & Security Checks
Home Office Support
Scam & Pop-Up Assistance
Account Recovery Guidance
Technology Training
General Computer Troubleshooting
WHEN PHYSICAL ACCESS IS NEEDED
Book an On-Site Visit
→
An On-Site Visit May Be Better If
The computer will not power on
Physical screen damage exists
Liquid damage has occurred
Hardware failure is suspected
Internal parts need replacement
Multiple devices need setup
Cabling or equipment installation is required
WHY HOMEOWNERS CHOOSE REMOTE SUPPORT
Professional Help Without the Wait
Remote Support can provide faster assistance from your home or office while reducing downtime and maintaining transparency and customer control.
Faster Resolution
Many software-related problems can be diagnosed and resolved without waiting for an in-home visit.
Reduced Downtime
Get help sooner and return to work, school, or everyday tasks faster.
Lower Cost
Remote Support can cost less than a traditional on-site service appointment.
Complete Transparency
Watch the work being carried out directly on your computer screen.
Secure Connections
Sessions use secure technology, one-time codes, and customer-approved access.
You Remain In Control
Access begins only after your approval and the session can be ended when required.
Convenient Assistance
Receive professional technical help without needing to leave your home or office.
No Travel Fees
Remote appointments avoid travel charges while still providing professional IT assistance.
SECURE HELP FROM HOME
Professional Remote Support With You in Control
Remote Support keeps the process simple, transparent, and customer-approved from beginning to end.
You can watch the work live, ask questions throughout the appointment, and the temporary connection ends when the session is complete.
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Customer Approved
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One-Time Session
03
No Permanent Access
YOUR SESSION
What You Can Expect During Your Session
Professional support should be clear, respectful, and easy to understand.
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Friendly, professional service
02
Plain-language explanations before changes
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No pressure sales
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Honest recommendations based on your needs
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Transparent support you can watch live
YOUR PRIVACY & SECURITY COME FIRST
Secure Support With You in Control
Remote access is limited to the support session you authorize and the work reasonably required to address your request.
Your Permission Is Required
A Remote Support session starts only after you approve the connection.
Secure, Encrypted Connections
Remote sessions use TLS 1.2 and AES-256 encryption technologies to help protect information during support.
Nothing Left Behind
The temporary RemotePC HelpDesk application is removed when the session finishes, with no permanent remote-access software left behind.
One-Time Secure Sessions
Each appointment uses a unique session code intended only for that support session.
Complete Transparency
Watch what is happening on your screen in real time and remain informed throughout.
Your Privacy Is Respected
Information unrelated to the support request is not accessed, and passwords or login credentials are not stored.
OPTIONAL SCREEN RECORDING
Additional Transparency, Only With Your Approval
Screen recording may be available during a Remote Support appointment for additional transparency. Recording is enabled only with your approval.
When selected, the recording can document the work performed and may be provided to you for your records where applicable. You remain in control of whether recording is enabled.
BEFORE WE CONNECT
Quick Session Checklist
A few simple preparations help your appointment begin smoothly.
✓
Computer powered on
✓
Active internet connection
✓
You are present to approve the session
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Session code available
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Brief description of the issue ready
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Important work saved beforehand
FAQ
Questions Homeowners Ask Us First
Still unsure about something? Advice over the phone is always free.
Is Remote Support safe? +
Yes. Remote sessions use TLS 1.2 and AES-256 encryption technologies to help protect information while assistance is provided.
Can you access my computer without my permission? +
No. Your approval is required before a Remote Support connection can begin.
Can you reconnect to my computer later? +
No. A new one-time session code is required for each appointment.
Can I watch what the technician is doing? +
Yes. You can watch the activity taking place on your computer screen in real time.
Will any software remain installed after the session? +
No. The temporary support application is designed to remove itself when the session is complete.
Do you need me present during the session? +
Yes. You need to approve the remote connection before access can be provided.
Can you view my personal files? +
Files are accessed only when reasonably necessary to resolve the support request you authorized.
Do you store my passwords? +
No. Passwords and login credentials are not stored by 1ClickFix Home IT Solutions.
Can my session be recorded? +
Only with your approval. Optional recording remains your choice.
What if Remote Support cannot fix the problem? +
If the issue requires physical repair, replacement parts, or an in-home visit, we will explain the recommended next steps before any additional service is scheduled.
YOUR CHOICE
Not Comfortable With Remote Support?
That is completely understandable. Remote Support is optional. If you prefer in-home assistance, 1ClickFix Home IT Solutions can provide support directly at your home.
Choose the service method you are most comfortable with.
SECURE
FROM BEGINNING TO END
You Stay in Control Throughout the Session.
Every Remote Support session requires your approval, uses a unique one-time session code, and ends securely when the work is complete.
Permanent remote access is not left behind, and a future connection requires new authorization.
Every Session. Every Time.