support@1clickfix.ca Edmonton, Alberta, Canada
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OFFICIAL PRICING

Simple, Transparent Pricing For Professional Home IT Support

Simple, transparent pricing for professional home IT support in Edmonton and surrounding areas

We believe pricing should be simple, honest, and transparent. The rates shown on this page are our standard service rates. Your final bill is based on the actual time required to complete the service, plus the cost of any approved parts, software, or third-party services, if applicable. No hidden fees. No unexpected charges. No surprises.

✓ No Hidden Fees
✓ Customer Approval
✓ Clear Pricing
Ready to get started? Book your Home IT Support appointment today.
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QUICK PRICE GUIDE
ON-SITE SUPPORT
$ 70

First Hour

REMOTE SUPPORT $45 First 30 Minutes
SENIOR 65+ $50 First Hour
Canadian Dollars
CORE SUPPORT RATES

Straightforward Pricing for the Support You Need

ON-SITE SUPPORT

On-Site Support

Labour Only
$ 70
for the
first hour
Additional time: $35 per 30-minute increment

Additional time beyond the first hour is billed at $35 per 30-minute increment, based on the total time required to complete the service.

  • Applies to most on-site Home IT Support services
  • Flexible support for a wide range of technology issues
  • Final labour cost is based on actual time required
  • We come to you
  • Transparent labour rate
  • No hidden charges
REMOTE SUPPORT

Remote Support

Labour Only
$ 45
for the first
30 minutes
Additional time: $20 per 15-minute increment

Additional time beyond the initial 30 minutes is billed at $20 per 15-minute increment, based on the total time required to complete the service.

  • Applies to most remote Home IT Support requests
  • Best suited for software, account, email and configuration support
  • Final labour cost is based on actual time required
  • Secure remote assistance
  • No travel fee
  • Convenient support from home
SENIOR DISCOUNT 65+

Senior Discount 65+

Reduced On-Site Rate
$ 50
First
Hour
Available to customers aged 65+

Reduced-rate on-site support for customers aged 65 years and older

  • Computer troubleshooting
  • Printer assistance
  • Device setup
  • Internet and Wi-Fi support
  • Email help
  • Technology guidance and training
  • Available to customers aged 65+
  • Plain-language explanations
  • Same professional service
DATA RECOVERY SERVICES

Recover What Matters Most

Straightforward flat-rate recovery options for important files, photos, documents, and other data from storage devices.

BASIC FILE RECOVERY

Basic File Recovery

FLAT RATE
$ 149

plus travel fee

Designed for standard recovery attempts where the storage device can still be accessed and evaluated.
ADVANCED RECOVERY

Advanced Data Recovery

FLAT RATE
$ 249

plus travel fee

For more involved recovery work requiring additional diagnostics, extraction, and verification.
i

Data recovery can take anywhere from a few hours for a small 100 GB storage device to several days for drives containing more than 1 TB of data. To save customers time and help reduce labour costs, 1ClickFix uses transparent flat-rate pricing rather than charging hourly rates.

WHAT'S INCLUDED

A Clear Recovery Process

  • ✓
    Off-site handling when required

    Devices may be handled off-site when the recovery process requires it.

  • ✓
    Diagnostics and recovery attempts

    Includes diagnostics, data extraction, recovery attempts, and file verification.

  • ✓
    Approval before additional services

    Customer approval is required before any additional recovery services are performed.

  • ✓
    Recovery time varies

    Timing depends on device condition, storage size, and damage severity.

FLAT-RATE SERVICE

Windows OS Reload

Flat Rate: $195 (plus travel fee)

Give your computer a fresh start with a clean Windows installation and basic setup.

  • Backup of user data where accessible
  • Fresh Windows installation
  • Driver installation and configuration
  • Windows updates
  • Data restoration
  • Basic software installation
  • System testing and verification
✓ Flat-rate pricing ✓ Fresh Windows installation ✓ Data restored after installation ✓ System tested before completion
TRAVEL PRICING

Travel Fee

$0.80 Per Kilometre

Travel distance is calculated from Downtown Edmonton City Centre to the customer service location.

  • Applies to on-site visits only
  • Charged only when applicable
  • Customers can estimate their travel costs in advance using the distance between Downtown Edmonton City Centre and their service location.
  • Transparent travel pricing
  • Included on final bill
  • No hidden travel charges
LIQUID DAMAGE REPAIR

Liquid Damage Repair

Dedicated flat-rate card for liquid-damaged devices

$169 Flat Rate (plus travel fee)

Liquid damage repairs require special handling, cleaning, diagnostics, and testing that are often not practical to perform during a standard on-site visit.

To save customers time and reduce labour costs, liquid-damaged devices may be repaired off-site whenever required. This allows the technician to complete detailed diagnostics, cleaning, testing, and repair work without charging hourly on-site labour.

  • Flat-rate pricing for standard liquid damage assessment and repair
  • Device may be transported off-site for cleaning, diagnostics, testing, and repair
  • Helps reduce customer costs compared to hourly labour billing
  • Customer approval required before any additional parts are ordered
DATA RECOVERY BEFORE DEVICE REPLACEMENT

Data Recovery Before Device Replacement

If a full liquid damage repair is not possible, protecting important files becomes the next priority. With customer approval, 1ClickFix can attempt data recovery for a flat rate of $149. Customers using the Liquid Damage Repair service will not be charged the separate Advanced Data Recovery fee of $249, helping reduce recovery costs by $100. Data recovery is performed on a best-effort basis and cannot be guaranteed.

✓ Flat-rate pricing ✓ No hourly labour charges for repair work ✓ Off-site repair when required ✓ Discounted data recovery option available ✓ Customer approval required before additional parts are ordered
PARTS, HARDWARE & SOFTWARE SERVICES

Parts, Hardware & Software Services

Parts + Labour

Some services require replacement parts, hardware, software licences, subscriptions, or third-party products. These costs are charged separately from labour and may require customer approval before anything is ordered.

YOU STAY IN CONTROL Approval before purchasing
THIS MAY APPLY TO:
Laptop screen replacement
Laptop battery replacement
Keyboard replacement
Hinges and charging ports
SSD upgrades
Memory/RAM upgrades
Printers and scanners
Networking equipment
External storage devices
Microsoft 365 subscriptions
Antivirus software
Other hardware or software purchases
YOUR SERVICE JOURNEY

A Clear 5-Step Approval & Installation Process

01
Assessment We inspect and identify what is required
02
Quote & Approval You review costs before anything is ordered
03
Parts Ordering Approved parts or software are ordered
04
Installation We install, configure and test
05
Final Billing You receive the final bill after completion
01
STEP ONE

Assessment Visit

For repairs requiring specific parts, the technician will visit your home to inspect the device and collect information needed to identify the correct part.

  • Inspect the device
  • Verify the model and serial number
  • Identify the required replacement part
  • Take photos if required
  • Prepare a formal quote for approval
  • No labour charge for the initial parts assessment
  • No diagnostic fee for the initial parts assessment
  • Only the travel fee applies for the first visit
02
STEP TWO

Formal Quote & Customer Approval

After the assessment, 1ClickFix will send a formal quote by email for customer approval. The quote will outline the required parts, parts cost, estimated labour charges, applicable travel fees, and estimated total cost before tax.

No parts, hardware, or software will be ordered until the customer has reviewed and approved the quote
  • Formal quote sent by email
  • Customer approval required before purchasing
  • Transparent pricing before any costs are incurred
  • No hidden charges
  • Customer remains in control of the repair decision
03
STEP THREE

Parts Ordering

Once the customer approves the quote, the required part, hardware, or software will be ordered. After the item arrives, 1ClickFix will contact the customer to schedule the installation appointment

04
STEP FOUR

Installation Visit

  • Install the replacement part
  • Complete the hardware upgrade
  • Configure software if required
  • Test the device
  • Verify proper operation with the customer
05
STEP FIVE

Final Billing

The customer will receive a final bill after the work has been completed. Charges may include replacement parts, hardware purchases, software licences or subscriptions, installation labour, travel fees for both visits, and applicable taxes.

  • Final bill issued after completion
  • No replacement parts ordered without approval
  • Clear quote before any purchase is made
SERVICE INFORMATION

Important Pricing Information

01

All pricing is in Canadian Dollars.

02

Applicable taxes are extra.

03

No additional work will be completed without customer approval

04

Hardware, software, subscriptions, licences, replacement parts, and third-party products are billed separately unless otherwise stated

05

Estimates and quotes are based on the information available at the time of assessment.

06

Additional issues discovered during diagnostics may affect final pricing.

07

Customers will always be informed before any additional work is performed

OUR PROMISE TO YOU

Built Around Trust.

Honest advice, professional service, and reliable solutions

At 1ClickFix, we believe professional Home IT Support should be built on honesty, transparency, and trust. We will always recommend solutions that are in your best interest, explain your options in plain language, and treat your home, technology, and privacy with the care and respect they deserve.

Honest Recommendations Solutions based on what you actually need — not unnecessary extras.
Clear Communication Plain-language explanations so you understand your options before deciding.
Respect & Care Your home, technology, data, and privacy are treated with professional care.
No hidden fees. No unnecessary upselling. Just honest advice, professional service, and reliable solutions you can depend on.
ONE CLICK.
PROBLEM SOLVED.
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Book your Home IT Support appointment today

Home-focused IT specialists delivering convenient, transparent, and professional technology services right to your doorstep across Edmonton and surrounding communities. Reliable home IT support you can trust.

✓ Convenient Home Support
✓ Transparent Service
✓ Local & Reliable
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⚡ MOBILE SERVICES

How Can We Help?

Choose a service category below to explore available home IT support services.

Computer Diagnostics & Troubleshooting › Operating System Installation & Repair › Hardware Repair & Upgrades › Laptop Battery Replacement › Laptop Screen Replacement › Liquid Damage Repair › Computer Maintenance & Optimization ›
Password Recovery & Account Access › Online Banking Security Check / Virus-Free Certificate › Virus Removal & Security Services ›
Internet & Home Network Setup › Printer & Scanner Setup › Remote Access & VPN Setup ›
Data Recovery & Backup Services › New Device Setup & Configuration › Home Office & Workspace Setup ›
Smart Device & Home Technology Setup › Email & Software Support › Computer Help & Training ›
NEED SOMETHING ELSE? View All 19 Services → READY TO GET STARTED? Book Your Service →
⚡ MORE OPTIONS

Explore 1ClickFix

Find helpful information, remote support, service areas and ways to contact us.

About 1Click Learn more about who we are → Remote Support Get secure help from anywhere → Service Area View the areas we currently serve → Our Commitment See the standards behind our service → Contact Us Get in touch with 1ClickFix → FAQs Find answers to common questions →
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