Frequently Asked Questions
Find clear answers about booking, pricing, repairs, privacy, security, and home technology support.
Find Answers by Topic
Browse the categories below for quick answers about appointments, pricing, computer repairs, data recovery, privacy, security, and home technology support.
Booking & Appointments
Appointments, service areas, scheduling and arrival information.
01 How do I book an appointment?
Booking is simple. Use our online booking form, tell us what you need help with, select your preferred date and time, and submit your request. We will review the details and confirm your appointment.
02 Can I book an appointment for a family member?
Yes. You may book on behalf of a parent, relative or friend. We simply ask that the device owner or an authorized person is available when needed during the service.
03 Why do you use an arrival window instead of an exact time?
Travel conditions and the complexity of earlier appointments can sometimes affect arrival times. Providing an arrival window allows us to schedule appointments realistically while keeping customers informed.
04 What areas do you service?
We serve Edmonton and a number of surrounding communities. Visit our Service Areas page for current coverage information and location details.
05 Do you offer same-day appointments?
Same-day service may be available depending on the schedule, location and type of service required. Availability cannot always be guaranteed.
Pricing & Billing
Pricing, travel charges, approvals and billing information.
01 Are there any hidden fees?
No. We believe pricing should be clear and transparent. Any additional costs that may be required are discussed with you before the related work proceeds.
02 How are travel fees calculated?
Travel fees are calculated according to the distance between Downtown Edmonton City Centre and the customer's service location. Please see our Pricing page for the current travel rate.
03 Do I have to approve additional costs?
Yes. Additional work, replacement parts, hardware, software, subscriptions or other services requiring an extra charge will not proceed without your approval.
04 Can I purchase my own replacement parts?
Yes. Customer-supplied parts can generally be installed when they are compatible with the device and appropriate for the requested repair.
05 When do I receive my bill?
Your final bill is normally issued after the approved service has been completed and applicable service, travel, parts or other approved charges are finalized.
Computer Repairs
Troubleshooting, repairs, upgrades and performance problems.
01 My computer is running very slow. Can you help?
Yes. Slow computers can have many causes, including software, storage, startup programs, malware, heat, Windows issues or failing hardware. We can diagnose the cause and recommend an appropriate solution.
02 Can you tell me if my computer is worth repairing?
Yes. We can assess the issue and provide practical guidance on whether repairing, upgrading or replacing the computer makes the most sense.
03 Can you upgrade my computer instead of replacing it?
In many cases, yes. Storage and memory upgrades can improve performance and may extend the useful life of an otherwise suitable computer.
04 Do you repair both laptops and desktop computers?
Yes. We provide diagnostics, troubleshooting, repairs, upgrades and maintenance for many Windows-based laptops and desktop computers.
05 Can you help if my computer won't start?
Yes. We can investigate startup failures, Windows problems, storage issues, power problems and other hardware or software faults that may prevent a computer from starting normally.
Data Recovery & Privacy
File recovery, backups and protection of personal information.
01 Can you recover deleted files?
Recovery may be possible depending on the condition of the storage device and whether the deleted information has been overwritten.
02 Can you recover family photos and important documents?
In many situations, recovery may be possible. The likelihood of success depends on the device, the type of failure and the condition of the affected storage media.
03 Is data recovery guaranteed?
No. Data recovery is provided on a best-effort basis and successful recovery cannot be guaranteed.
04 Will you access my personal files?
Personal information is accessed only when reasonably necessary to perform the service you have authorized. Customer privacy and confidentiality are treated seriously.
05 Should I back up my computer before service?
Yes. Important files should be backed up whenever possible before repair, troubleshooting, upgrades or other technical work begins.
Security & Home Technology
Security, Wi-Fi, devices and everyday technology assistance.
01 Can you remove viruses and malware?
Yes. We can inspect affected computers, remove malicious or unwanted software, review security settings and help improve the security of the device.
02 Can you help after a tech support scam?
Yes. We can check the affected computer, remove unwanted remote-access software and help identify security steps that may be appropriate after a suspected scam.
03 Can you set up Wi-Fi and mesh networks?
Yes. We can help install, configure and troubleshoot routers, Wi-Fi networks, mesh systems and connected home devices.
04 Can you set up new computers and transfer my files?
Yes. We can help configure a new computer, transfer files, install approved software and connect compatible printers and accessories.
05 Can you teach me how to use my computer?
Yes. One-on-one assistance is available for common computer tasks, email, software, internet safety, file management and general technology use.
We're Here to Help
Can't find the answer you're looking for? Contact 1ClickFix Home IT Solutions or submit a booking request and tell us how we can help.