Clear Terms.
Fair Service.

Agreement to These Terms

By requesting, authorizing, purchasing, or receiving services from 1ClickFix Home IT Solutions, you agree to these Terms & Conditions and any applicable Service Policies.

Our Privacy Policy applies to personal information handled in connection with our website and services.

Booking Requests Require Confirmation

Submitting an online booking form is a booking request only and does not automatically confirm an appointment. An appointment is confirmed only after the request has been reviewed and approved by 1ClickFix Home IT Solutions and confirmation has been provided to the customer.

Authorization to Request Service

If you request or authorize services on behalf of another person, or in relation to equipment, accounts, networks, systems, or property that you do not personally own, you confirm that you have appropriate authority to do so.

1ClickFix Home IT Solutions provides residential technology and IT support, including on-site and remote support services.

Our Services May Include

Depending on the service requested, our work may include diagnostics, troubleshooting, computer and laptop support, hardware repairs or upgrades, operating-system support, software installation and configuration, malware-related services, networking and Wi-Fi support, data-related services, remote support, smart-home technology support, and other technology services offered by us.

Our Service Standard

We provide our services using reasonable skill and care.

Factors That May Affect Service Outcomes

Technology Outcomes Cannot Be Guaranteed

Technology troubleshooting is often a diagnostic process, and outcomes may vary depending on the condition of the device, software, network, data, equipment, and external factors.

No Guarantee of Every Technical Outcome

Customers are responsible for:

Authority to Authorize Service

Customers confirm that they own, control, or otherwise have appropriate authority over any device, account, network, system, software, or other property for which they authorize service.

Approved Scope of Service

Work performed by 1ClickFix Home IT Solutions is limited to the approved scope of service.

Your Approval Is Required

Additional Issues or Recommendations

Where additional issues are identified, we may explain our findings and provide recommendations, options, and applicable charges for the customer's consideration.

How Authorization May Be Provided

Customer authorization may be obtained verbally, electronically, by email or text message, through our booking or service systems, or through another reasonable documented communication method.

A material change to the scope of work may require additional authorization.

Estimates & Quotations

Any estimate or quotation is based on the information reasonably available at the time and may change if additional issues, requirements, or conditions are discovered during diagnostics or service.

Where a change would result in additional charges, customer approval will be obtained before the additional chargeable work proceeds.

Diagnostic Fees Require Approval

Where a diagnostic fee applies, the fee will be disclosed in advance and customer approval will be obtained before the diagnostic charge applies.

How Your Final Invoice Is Determined

Your final invoice will be based on the service actually performed and time required, together with any applicable and approved charges for diagnostics, travel, transportation, parts, hardware, software, licences, subscriptions, products, third-party services, or other authorized costs.

Payment Due

Payment is due upon completion of service unless otherwise agreed.

Customers remain responsible for all properly disclosed and approved charges relating to services, products, or costs provided or incurred with their authorization.

Outstanding Amounts

Failure to pay an amount properly due may result in suspension or refusal of future services, reasonable lawful collection activity, recovery of outstanding amounts through lawful means, and, to the extent permitted by applicable law, reasonable costs incurred in recovering properly due and unpaid amounts.

Please see our Service Policies for additional information regarding pricing, diagnostic fees, travel fees, payment practices, and other service-related charges.

Booking Requests Require Confirmation

Submitting a booking form is a booking request only. An appointment is confirmed only after the request has been reviewed and approved by 1ClickFix Home IT Solutions and confirmation has been provided to the customer.

Booking & Service-Location Information

Customers must provide accurate booking and service-location information and be reasonably available during the confirmed appointment or arrival window.

Appointments may be scheduled using estimated arrival windows rather than guaranteed exact arrival times.

Arrival Times & Delays

Arrival times may be affected by traffic, weather, travel distance, emergency service requests, the complexity of previous appointments, or circumstances outside our reasonable control. We will make reasonable efforts to communicate significant delays.

Travel, Service-Call & Appointment Charges

Travel or service-call fees may apply to on-site services.

Missed appointments, late cancellations, or circumstances in which service cannot be performed because of customer unavailability may result in applicable charges as described in our Service Policies.

On-Site Service

Where reasonably practical, on-site work will be performed in the customer's presence.

Please see our Service Policies for current travel rates, service areas, cancellations, rescheduling, missed appointments, arrival windows, and additional on-site service conditions.

1ClickFix Home IT Solutions may refuse, limit, postpone, suspend, discontinue, or terminate service where circumstances include:

We Will Explain Where Reasonably Possible

Where reasonably possible, we will explain why service cannot proceed.

Customer Backup Responsibility

Customers are responsible for maintaining appropriate backups of important files and data before service begins.

Technology Service Risks

Verify Important Backups

Customers are encouraged to verify the integrity of important backups before service.

Data Recovery Cannot Be Guaranteed

Data recovery results cannot be guaranteed.

Pre-Existing or External Causes of Data Loss

To the fullest extent permitted by applicable law, 1ClickFix Home IT Solutions is not responsible for data loss or corruption caused by pre-existing conditions, failing storage devices, malware, software corruption, hardware failure, or other circumstances not caused by services performed by 1ClickFix Home IT Solutions.

Please see our Service Policies for complete Data Responsibility and backup requirements.

Pre-Existing & Hidden Conditions

Devices and systems may contain defects, damage, instability, malware, data corruption, component deterioration, or other conditions that existed before service but were not reasonably apparent.

Some Conditions May Only Become Apparent During Service

Some conditions may become apparent only during diagnostics, testing, disassembly, repair, cleaning, configuration, or other technical work.

Responsibility for Pre-Existing Conditions

To the fullest extent permitted by applicable law, 1ClickFix Home IT Solutions is not responsible for conditions or damage that existed before service or resulted from an underlying pre-existing condition rather than from services performed by us.

Customer Notification

Where reasonably possible, we will advise the customer if a condition is discovered that may materially affect the requested service.

Liquid Damage May Be Hidden or Progressive

Liquid-damaged equipment may contain hidden or progressive damage that is not immediately visible. Repair, restoration, or data recovery cannot be guaranteed.

Off-Site Service May Be Required

Liquid-damaged equipment and certain other services may require transportation to an off-site location for authorized diagnostics, repair, cleaning, testing, restoration, specialized assessment, or data recovery.

Off-Site Service Conditions

Care, Handling & Status Updates

1ClickFix Home IT Solutions will take reasonable care when transporting and handling customer equipment and will make reasonable efforts to provide status updates and arrange its return when service is complete.

Customer Authorization Required

Remote support requires customer authorization before remote access begins.

How Remote Support Is Provided

Remote sessions use secure remote-access technologies, are limited to information, applications, settings, systems, and device areas reasonably necessary for the authorized service, may be terminated by either party at any time, and may depend on internet connectivity, device condition, software compatibility, and third-party platforms or providers.

Protect Unrelated Private Information

Customers should close unrelated private or sensitive information before remote access begins.

Some Issues May Require Another Service Method

Some issues cannot reasonably or safely be resolved remotely. Where appropriate, on-site service or another solution may be recommended.

Third-Party Platform & Internet Limitations

To the fullest extent permitted by applicable law, 1ClickFix Home IT Solutions is not responsible for outages, interruptions, or limitations caused by independent third-party remote-support platforms or internet providers outside our reasonable control.

Please see our Service Policies for remote-support procedures and our Privacy Policy for information about personal information handled during remote support.

Legally Licensed Software Only

1ClickFix Home IT Solutions only installs and supports legally licensed software. We will not knowingly install, support, configure, or maintain pirated, cracked, counterfeit, unauthorized, or unlawfully obtained software.

Customer Licensing Responsibility

Customers are responsible for ensuring that licences, subscriptions, product keys, and other licensing credentials supplied by them are valid and comply with applicable licensing requirements.

Purchasing Required Software

Customers are responsible for purchasing software, licences, subscriptions, or digital products required for their service.

Assistance With Purchases

Where requested, customers may authorize a technician to assist with completing a purchase using the customer's own payment method.

Third-Party Terms & Renewals

Customers remain responsible for third-party licence terms, subscription fees, recurring charges, automatic renewals, cancellation requirements, warranties, policies, and provider terms.

Payment-Card Information

1ClickFix Home IT Solutions does not intentionally retain customer payment-card information used to assist with these purchases.

Third-Party Products & Services

Third-party products and services remain subject to the applicable provider's terms, warranties, policies, availability, and performance.

Third-Party Failures & Limitations

To the fullest extent permitted by applicable law, 1ClickFix Home IT Solutions is not responsible for failures, interruptions, changes, limitations, defects, or other matters caused by independent third-party products or services outside our reasonable control.

Use of Credentials During Service

Where passwords, PINs, multi-factor authentication codes, recovery information, security information, or other account credentials are provided for authorized troubleshooting or service delivery, they will be used only as reasonably necessary to perform the requested service.

Change Credentials Where Appropriate

Customers are responsible for changing or updating passwords and other credentials after service where appropriate.

Credential Retention

1ClickFix Home IT Solutions does not intentionally retain customer passwords or authentication information longer than reasonably necessary to perform the authorized service.

Ongoing Account Security

Customers remain responsible for the ongoing security of their accounts and credentials following service.

1ClickFix Home IT Solutions may take photographs or otherwise document devices, installations, hardware damage, liquid damage, error messages, configurations, completed work, network diagrams, and other relevant technical information for legitimate purposes including:

Service Records

Photographs and other service documentation may form part of the service records maintained by 1ClickFix Home IT Solutions.

Personal Information & Privacy

Photographs or documentation containing personal information will be handled in accordance with our Privacy Policy and applicable privacy law.

Retention of Service Documentation

Such records will be retained in accordance with the retention practices described in our Privacy Policy and applicable legal requirements.

Public & Promotional Use

Our Privacy Commitment

1ClickFix Home IT Solutions respects customer privacy and handles personal information in accordance with our Privacy Policy and applicable privacy law.

How Personal Information May Be Used

Personal information may be collected and used for purposes including:

We Do Not Sell or Rent Customer Information

1ClickFix Home IT Solutions does not sell or rent customer personal information to third parties for marketing purposes.

Complete Privacy Information

Please review our Privacy Policy for complete information regarding collection, use, disclosure, safeguards, retention, access and correction, and how to contact the 1ClickFix Home IT Solutions Privacy Officer regarding privacy questions, concerns, requests, or complaints.

Events Outside Our Reasonable Control

To the fullest extent permitted by applicable law, 1ClickFix Home IT Solutions will not be responsible for delays, interruptions, or inability to perform services resulting from circumstances outside our reasonable control, including severe weather, utility outages, Internet or telecommunications outages, supply-chain disruptions, government restrictions, public emergencies, natural disasters, labour disruptions, third-party service failures, or comparable circumstances outside our reasonable control.

Communication During Significant Disruptions

Where reasonably possible, we will communicate significant delays or disruptions affecting scheduled services.

Alberta Law Applies

Jurisdiction

Subject to any mandatory legal right or requirement that provides otherwise, any dispute arising from or relating to these Terms or services provided by 1ClickFix Home IT Solutions will be subject to the jurisdiction of the courts of Alberta, Canada.

These Documents Work Together

These Terms & Conditions should be read together with the 1ClickFix Home IT Solutions Service Policies and Privacy Policy.

If There Is an Inconsistency

If there is an inconsistency between these Terms & Conditions and the Service Policies regarding contractual obligations, these Terms & Conditions will govern to the extent of the inconsistency, subject always to applicable law.

Privacy Matters

The Privacy Policy governs matters relating to the handling of personal information.

Review our Service Policies and Privacy Policy for additional information.

Remaining Terms Continue to Apply

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it valid and enforceable where permitted by applicable law.

Effect on the Remaining Provisions

The remaining provisions of these Terms & Conditions will continue in full force and effect.

Updates to These Terms

1ClickFix Home IT Solutions may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technologies, legal requirements, or operational needs.

Effective Date

When these Terms & Conditions are updated, the effective date shown on this page will also be updated.

Which Version Applies to Your Service?

Unless otherwise required by applicable law, the version of these Terms & Conditions in effect when a service is requested or agreed to will generally apply to that service.

Reviewing the Current Terms

Customers are encouraged to review the current Terms & Conditions when requesting new services.

Future Services & Offerings

1ClickFix Home IT Solutions may introduce new services, service methods, technologies, plans, packages, products, features, or other offerings in the future.

Additional or Updated Terms May Apply

New or future services may be subject to additional or updated terms, policies, service conditions, pricing, eligibility requirements, or other information provided at the time the service is offered or requested.

Customer Agreement

Where additional terms or conditions apply to a future service, customers may be required to review and agree to those terms before the service is provided.

Mandatory Legal Rights Remain Protected

Nothing relating to future services is intended to exclude, restrict, waive, or limit any mandatory right or protection available under applicable law.