No Fix, No Service Fee Guarantee
At 1ClickFix Home IT Solutions, we are committed to delivering reliable, professional, and transparent IT support services. We stand behind the quality of our workmanship and make every reasonable effort to diagnose and resolve the issues presented to us.
If, after completing our assessment, diagnostics, and reasonable troubleshooting efforts, we are unable to resolve the original issue for which service was requested, you will not be charged for the repair labour directly associated with that specific unresolved service.
The following charges may still apply where they have been disclosed and, where applicable, approved in advance:
- Diagnostic or assessment fees;
- Travel, transportation, or on-site service call fees;
- Hardware, replacement parts, accessories, equipment, cables, or consumables purchased or supplied;
- Software licences, subscriptions, activation fees, cloud services, or digital products;
- Third-party products or services; and
- Services already completed, partially completed, or specifically requested by you before determining that the original issue could not be resolved.
The No Fix, No Service Fee Guarantee does not apply where:
- You decline recommended repairs, solutions, or replacement components required to resolve the issue;
- The issue is caused by an Internet Service Provider, manufacturer, software vendor, third-party service, or another factor outside the reasonable control of 1ClickFix Home IT Solutions;
- Additional work has already been completed at your request; or
- Hardware, software, licences, subscriptions, or services have been purchased, installed, configured, supplied, or consumed during the service with your approval.
Where an issue cannot be resolved, we will make reasonable efforts to explain our findings, advise you of known limitations or contributing factors, and recommend alternative solutions or next steps where reasonably available.
Please refer to our Terms & Conditions for complete details.