support@1clickfix.ca Edmonton, Alberta, Canada
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1ClickFix Home IT Solutions
PRIVACY POLICY

Your Information.
Your Privacy.

One Click. Problem Solved.

At 1ClickFix Home IT Solutions (“1ClickFix,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal information you entrust to us. Whether you are booking an appointment, requesting on-site or remote support, uploading information related to a service request, or contacting us through our website, we handle your personal information responsibly and with care.

This Privacy Policy explains what personal information we may collect, how and why we collect it, how it may be used or disclosed, how we protect it, and the choices and rights available to you. We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.

Where consent is required, we will obtain consent appropriate to the nature and sensitivity of the personal information and the purpose for which it is being collected, used, or disclosed.

OUR PRIVACY COMMITMENT

Responsible.
Secure. Transparent.

Your personal information is handled only for legitimate service and business purposes.

EFFECTIVE DATE September 2026
PRIVACY AT A GLANCE

What You Can Expect From Us

Four principles guide how we handle your personal information.

Protected

Reasonable safeguards are used to protect personal information.

Transparent

We explain how and why information may be collected and used.

Limited Access

Information is accessed only when reasonably required.

No Sale of Data

We do not sell or rent customer personal information for marketing.

01
COLLECTION & USE

Information We Handle

What personal information may be collected, how we receive it, and why it may be needed.

1
PERSONAL INFORMATION

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Contact Information

Full name, email address, and phone number.

Service Address

Home address and unit number, if applicable, and house colour or property description.

Appointment & Access Information

Appointment details and access or arrival information.

Technology Issues

Notes or descriptions of technology problems.

Photos, Files & Documents

Photos, files, documents, or screenshots voluntarily submitted by you.

Device Information

Device information provided for troubleshooting purposes.

Remote Technical Support

Information reasonably necessary to provide remote technical support.

On-Site Technical Support

Information reasonably necessary to provide on-site technical support.

Service History & Records

Service history and other appropriate service-related records.

Communications

Communications exchanged with us by phone, email, text message, website forms, or other supported communication methods.

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We aim to collect only the information reasonably necessary to provide our services, communicate with you, operate our business, maintain appropriate records, and meet applicable legal requirements.

2
COLLECTION METHODS

How We Collect Information

We may collect personal information directly from you when you:

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Submit a booking request.

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Complete a contact form.

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Request technical or remote support.

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Contact us by phone, email, text message, or through our website.

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Upload photos, screenshots, files, or documents.

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Participate in a remote support session.

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Receive on-site technical services.

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Communicate with us before, during, or after an appointment.

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Otherwise voluntarily provide information in connection with our services.

We may also create limited service-related records or documentation where reasonably necessary to provide, document, support, or protect the services we perform.

Some limited technical information may also be collected automatically when you visit our website through cookies, analytics tools, server logs, or similar technologies.

3
PURPOSE

Why We Collect Your Information

We collect and use personal information only for reasonable business and service-related purposes, including:

01

Service Delivery To schedule and manage appointments, provide on-site and remote IT support, prepare for appointments, and deliver requested services.

02

Communication To respond to inquiries, confirm appointments, provide service-related communications, send applicable appointment reminders by email or SMS, and provide relevant service information.

03

Administration To maintain appropriate customer and service records, document service history, process business transactions, administer services, and manage our day-to-day operations.

04

Diagnostics & Troubleshooting To understand reported technology problems, diagnose hardware or software issues, review relevant error messages or technical information, and determine appropriate service options.

05

Warranty & Service Documentation To document services performed, maintain appropriate records of completed work, respond to warranty-related requests, verify previous service work, and provide appropriate customer support.

06

Security & Protection To help protect our customers, business operations, systems, accounts, technical infrastructure, and information against fraud, misuse, unauthorized access, security incidents, or other legitimate security concerns.

07

Legal & Regulatory Obligations To comply with applicable provincial and federal laws, respond to lawful requests, resolve disputes, maintain required records, and enforce applicable service agreements or policies.

02
PROTECTION & SERVICE INFORMATION

Protecting Information During Service

Security safeguards, residential service information, uploaded files and service documentation.

1
SECURITY

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Secure Passwords

Secure passwords are used where appropriate to help protect accounts, systems, and information.

Multi-Factor Authentication

Multi-factor authentication may be used where available to provide additional account and system protection.

Encrypted Connections

Encrypted connections may be used to help protect information during electronic transmission.

Secure Cloud-Based Systems

Secure cloud-based systems may be used where appropriate for business and service operations.

Access Restrictions

Access restrictions are used where appropriate to help prevent unauthorized access to personal information.

Administrative Controls

Appropriate administrative controls are used to support the responsible handling and protection of personal information.

Limited Information Access

Access to personal information is limited to those who reasonably require it for legitimate business or service purposes.

Reputable Service Providers

We use reputable service providers where appropriate to support our services and business operations.

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While we take reasonable precautions to safeguard personal information, no method of electronic transmission, remote access, internet communication, or electronic storage can be guaranteed to be completely secure.

2
RESIDENTIAL SERVICE

Property Information

Because 1ClickFix Home IT Solutions provides residential on-site services, we may collect property-related information such as:

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Your service address.

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Your unit number, where applicable.

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House colour to help identify the correct property.

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Relevant property description or identifying information.

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Relevant information reasonably necessary to locate, access, or arrive at the property for your scheduled service.

This information may be used to locate your property, prepare for your appointment, improve technician arrival accuracy, communicate about access, and efficiently provide the requested service.

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We do not collect property information for unrelated marketing purposes.

3
CUSTOMER UPLOADS

Photos, Files & Attachments

Photos, screenshots, files, documents, or other attachments voluntarily submitted during booking or support may be used for purposes including:

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Evaluating your service request.

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Preparing for an appointment before service begins.

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Understanding the technology problem or service concern you have reported.

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Identifying equipment, devices, hardware, software, or other technical issues.

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Assisting with diagnostics, troubleshooting, and technical analysis.

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Providing the requested technical support or related service.

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Please avoid submitting sensitive or unrelated personal information unless it is reasonably necessary for us to assist with your service request.

4
SERVICE DOCUMENTATION

Photos & Service Documentation

During the course of providing services, 1ClickFix Home IT Solutions may take photographs or otherwise document devices, installations, hardware damage, liquid damage, error messages, configurations, completed work, network diagrams, or other relevant technical information where reasonably necessary for legitimate service-related purposes.

01

Diagnostics Documenting relevant technical information to help diagnose reported issues.

02

Troubleshooting Supporting troubleshooting and identifying the cause of technology problems.

03

Service Documentation Documenting services performed, installations, configurations, and completed work.

04

Warranty Support Maintaining appropriate documentation to support warranty-related requests.

05

Quality Assurance Supporting appropriate quality assurance and service review.

06

Internal Service Records Maintaining appropriate internal service records.

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Service Questions & Disputes Helping resolve service-related questions or disputes.

Where photographs or service documentation contain personal information, that information will be handled in accordance with this Privacy Policy and applicable privacy law.

We will make reasonable efforts to avoid collecting unrelated personal information when creating service documentation.

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No unrelated promotional use without appropriate consent.

Identifiable customer information or photographs will not be publicly disclosed or used for unrelated promotional or marketing purposes without appropriate consent, unless disclosure is otherwise required or permitted by law.

03
REMOTE SUPPORT & CREDENTIALS

Access Only When Needed

Remote support, passwords, authentication information and payment-related information.

1
REMOTE SUPPORT

Remote Support Sessions

When remote support is provided, customer authorization is required before remote access begins.

Remote-Access Technology

We use remote-access technology intended for technical support purposes.

You Remain in Control

You remain in control of the session and may request that the session be terminated at any time.

Limited Access

We access only information, applications, settings, systems, or device areas reasonably necessary to diagnose or resolve the reported support request.

Unrelated Information

We do not intentionally access or view unrelated personal files, documents, communications, photographs, or other information.

Protect Private Information

You should close private or sensitive information that is unrelated to the support request before remote access begins.

Ending Remote Access

Remote access will be ended when the support session is completed or otherwise terminated, subject to the operation and functionality of the remote-support technology being used.

Personal information encountered during remote support will only be used or handled where reasonably necessary for the support service, legitimate service documentation, security, or another purpose permitted by applicable law.

Information generated, transmitted, or processed through a remote-support platform may also be processed by the third-party provider operating that platform and may be subject to that provider's privacy and security practices.

Where reasonably appropriate, we use reputable service providers and take reasonable steps to protect personal information handled through remote-support services.

2
CREDENTIALS

Passwords, Credentials & Authentication Information

Where reasonably necessary to provide technical support, you may choose to provide passwords, PINs, temporary authentication information, or other credentials required to access a device, application, account, or service.

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We request only the access reasonably necessary to perform the requested service.

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1ClickFix Home IT Solutions does not intentionally retain customer passwords longer than reasonably necessary to provide the requested service.

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Where appropriate, customers are encouraged to change passwords or credentials that were provided during service after the service has been completed.

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Customers should never provide passwords or credentials that are unrelated to the requested service.

3
PAYMENTS

Payment Information

Where payment information is required to pay 1ClickFix Home IT Solutions, payment transactions may be processed through third-party payment service providers.

01

Third-Party Payment Processing Payment transactions may be processed through third-party payment service providers.

02

Customer Payment Method Where you authorize a technician to assist with purchasing software, licences, subscriptions, or digital products from a third-party vendor, the transaction will be completed using your own payment method.

03

Card Information 1ClickFix Home IT Solutions does not intentionally retain customer payment card information used to complete third-party software, licence, subscription, or digital-product purchases.

04

Third-Party Privacy Practices Third-party payment processors and vendors may process payment information according to their own privacy policies, security practices, and terms.

04
WEBSITE & INFORMATION SHARING

How Information May Move Through Our Services

Website technologies, security incidents, service providers and third-party platforms.

1
WEBSITE

Cookies & Website Analytics

Our website may use cookies, analytics technologies, Google Analytics where configured, and standard web or server logging to understand website traffic, improve website performance, maintain security, and enhance the user experience.

Information collected through these technologies may include:

Browser Type

Information about the type of browser used to access our website.

Device Type

Information about the type of device used to visit our website.

Pages Visited

Information about pages viewed during a website visit.

Website Usage

General information about how visitors interact with our website.

Referring Pages

Information about pages or websites that may have referred you to our website.

Approximate Location

Approximate geographic information derived from technical data.

Date & Time of Visits

Information about the date and time of website visits.

Where required, appropriate choices or consent mechanisms may be provided for non-essential cookies or similar technologies.

You may also be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

2
INCIDENT RESPONSE

Privacy & Security Incidents

If a privacy or security incident involving personal information occurs, 1ClickFix Home IT Solutions will assess the circumstances and take appropriate steps in accordance with applicable privacy law.

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Investigating and containing the incident where reasonably appropriate.

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Evaluating the personal information involved and the circumstances of the incident.

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Identifying and addressing security risks associated with the incident.

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Taking reasonable steps to reduce potential harm resulting from the incident.

PIPA INCIDENT REQUIREMENT

Where a loss of, unauthorized access to, or unauthorized disclosure of personal information occurs and a reasonable person would consider that there exists a real risk of significant harm to an individual, 1ClickFix Home IT Solutions will notify the Office of the Information and Privacy Commissioner of Alberta without unreasonable delay, as required by PIPA.

Affected individuals will also be notified where required by applicable law or where otherwise appropriate in the circumstances.

3
SERVICE PROVIDERS

Sharing & Transfer of Information

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We do not sell or rent your personal information.

1ClickFix Home IT Solutions does not sell or rent your personal information to third parties for marketing purposes.

We may disclose limited personal information to trusted service providers or operational partners where reasonably necessary to operate our business, provide requested services, process transactions, maintain our systems, or meet legitimate legal or business requirements.

These may include providers supporting:

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Website hosting and related website infrastructure.

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Business email and communications.

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Appointment booking and scheduling.

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Payment processing and related transaction services.

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Remote support platforms and related services.

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Website analytics and related technologies.

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Cloud storage and business systems.

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Other technology reasonably required to operate our services.

We aim to provide service providers only with the personal information reasonably necessary for the services they perform on our behalf.

We may also disclose information where required or permitted by applicable law, including in response to a lawful request or where reasonably necessary to establish, exercise, or defend legal rights.

4
INTERNATIONAL PROCESSING

Service Providers Outside Canada

Some third-party service providers may store, access, or process personal information outside Alberta or Canada, including in the United States or other jurisdictions.

01

Processing Outside Canada Personal information may be stored, accessed, or processed by certain service providers outside Alberta or Canada.

02

Other Jurisdictions When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

03

Government & Legal Access Information processed in another jurisdiction may be accessible to courts, law-enforcement authorities, regulatory authorities, or other governmental authorities in accordance with applicable law.

We take reasonable steps to use reputable service providers and appropriate safeguards where personal information is handled on our behalf.

Questions about our use of service providers, including providers outside Canada, may be directed to our Privacy Officer using the contact information at the end of this Privacy Policy.

5
EXTERNAL SERVICES

Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, platforms, applications, or services used for functions such as:

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Appointment booking and scheduling.

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Payment processing and transactions.

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Mapping services.

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Remote technical support.

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Business and service-related communications.

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Website analytics and performance information.

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Other services supporting our business operations.

When you interact directly with a third-party service, that provider may independently collect, use, disclose, store, or process information according to its own terms and privacy practices.

1ClickFix Home IT Solutions does not control the independent privacy practices of third-party websites or services.

We encourage you to review the applicable privacy policies and terms of third-party services where appropriate.

05
RETENTION & YOUR RIGHTS

Your Information. Your Rights.

Retention, accuracy, children’s privacy, access, correction and privacy complaints.

1
RETENTION

Retention of Information

We retain personal information only for as long as reasonably necessary to:

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Provide requested services.

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Maintain appropriate customer and service records.

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Provide warranty-related support.

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Manage legitimate business requirements.

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Resolve disputes or inquiries.

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Maintain appropriate accounting and transaction records.

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Meet legal, regulatory, contractual, or other applicable requirements.

Retention periods may vary depending on the type of information, its sensitivity, the purpose for which it was collected, and applicable legal or operational requirements.

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When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

2
ACCURACY

Accuracy of Personal Information

We make reasonable efforts to ensure that personal information used to provide our services is sufficiently accurate and complete for the purposes for which it is required.

Customers are encouraged to provide accurate information and notify us when important contact, appointment, or service information changes.

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CHILDREN

Children's Privacy

Our services are intended to be arranged and authorized by adults or individuals who are legally able to request and authorize the services provided.

We do not knowingly collect personal information directly from children through our website for the purpose of providing services without appropriate authorization where required.

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If you believe personal information relating to a child has been provided to us inappropriately, please contact our Privacy Officer.

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PRIVACY RIGHTS

Your Privacy Rights

Subject to applicable law, you may have the right to:

01 Access

Request access to personal information held about you.

02 Understand

Request information about how your personal information has been used or disclosed.

03 Correct

Request correction of inaccurate or incomplete personal information.

04 Ask

Ask questions about how your personal information has been collected, used, disclosed, protected, or retained.

05 Withdraw Consent

Withdraw consent where collection, use, or disclosure is based on consent, subject to applicable legal, contractual, or service-related limitations.

06 Complain

Raise a concern or complaint about our privacy practices.

Withdrawing consent may affect our ability to provide certain services where the personal information is reasonably necessary to fulfil your request or provide the requested service.

Requests for access or correction may be subject to exceptions, procedures, identity-verification requirements, timelines, or other requirements established by applicable law.

5
QUESTIONS & COMPLAINTS

Privacy Questions & Complaints

We encourage you to contact our Privacy Officer first if you have a question, concern, or complaint regarding our handling of personal information.

We will make reasonable efforts to review and respond to privacy concerns appropriately and in accordance with applicable law.

EXTERNAL PRIVACY RIGHTS

Nothing in this Privacy Policy prevents an individual from contacting or making an appropriate complaint or request for review to the Office of the Information and Privacy Commissioner of Alberta where permitted by law.

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POLICY INFORMATION

Keeping Our Privacy Practices Current

Updates to this policy and its relationship with our other service documents.

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POLICY UPDATES

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, technology providers, privacy practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on our website with a revised Effective Date.

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We encourage you to review this Privacy Policy periodically.

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RELATED POLICIES

Relationship to Our Terms & Conditions and Service Policies

This Privacy Policy should be read together with the Terms & Conditions and Service Policies of 1ClickFix Home IT Solutions where applicable.

Our Terms & Conditions and Service Policies contain additional provisions concerning the services we provide, customer responsibilities, remote support, service documentation, payments, warranties, and other service-related matters.

Where personal information is collected, used, disclosed, protected, retained, or otherwise handled in connection with those services, this Privacy Policy describes our privacy practices and obligations, subject to applicable law.

PRIVACY RIGHTS REMAIN PROTECTED

Nothing in our Terms & Conditions, Service Policies, or this Privacy Policy is intended to exclude, restrict, waive, or limit privacy rights or protections that cannot legally be excluded, restricted, waived, or limited under applicable law.

PRIVACY OFFICER

Have a Privacy Question?

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact our designated Privacy Officer.

EMAIL support@1clickfix.ca
LOCATION Edmonton, Alberta, Canada
One Click. Problem Solved.
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